I help organisations scale research and design for real-world impact
Design Operations, UX Research, and Service Design leader with 13+ years helping organisations scale and align teams
Let’s work together
Selected work
Redefining candidate experience across 400,000+ applicants
Rebuilt hiring workflows to improve fairness, alignment, and trust across a complex organisation
How I create impact
Design Operations
Establishing structures that enable teams to operate effectively at scale
Leading research that informs strategy, aligns stakeholders, and drives confident decisions
Coaching teams and enabling others to contribute to meaningful change
Learn moreResearch & Strategy
Learn moreLeadership & Enablement
Learn moreHow I lead and create impact
Beyond deliverables, I focus on how teams work, align, and grow.
My leadership approach is grounded in systems thinking, facilitation, and building trust across disciplines.
Proof & Recognition
Speaking
Speaker at industry events, academic programs, and design leadership forums
Learn moreWriting
Contributor to Touchpoint Magazine and Medium on service design and research practice
Learn moreMentoring
Top 1% mentor on ADPList with 3000+ mentorship minutes
Learn moreCertifications
Design Leadership (Maven), OKR Practitioner, SAFe Product Manager
Learn more„He is an impressive and thoughtful researcher, and the research has produced important insights into a rapidly changing world of older people and shopping.“
Let’s build something that works
If you’re working on complex challenges around research, design, or organisational alignment, I’d be happy to connect.
Roman Schoeneboom
Email me
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